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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Parnell Thompson

August 15, 2022

5  out of  5 rating by Parnell Thompson
" Matt Roe office is so amazing. She makes me so happy that I switched and I'm now apart of the State farm family."

Dawn Janis

May 17, 2022

5  out of  5 rating by Dawn Janis
"I called the office and spoke with Zhanna over concerns with my auto insurance premium. She took the time to go over my policy and discounts and to explain what else I might want to consider in order to reduce my premium. She was knowledgeable, patient, concerned and understanding. What more can you ask… Nothing. Thank you Matt Roe - State Farm Insurance for hiring and keeping such a great employee and offering the great service I’ve enjoyer for many years."

Michael Roberts

May 17, 2022

5  out of  5 rating by Michael Roberts
"Hannah at the Matt Roe Insurance agency is amazing and very helpful! Goes above and beyond for you to do whatever needs to get done! Would highly recommend giving her a call for a quote!"

Ra 4245

May 16, 2022

5  out of  5 rating by Ra 4245
"Had the pleasure to work with Carrie she is such a helpful person and made the process so easy and did her best to get me a great rate .. I would highly recommend them"

Enes Hujdur

April 25, 2022

5  out of  5 rating by Enes Hujdur
"Being in the LE field I was looking online and asking fellow co workers and friends about life insurance. A friend of mine recommended State Farm and particularly to speak with Zhanna. I have a few years background experience in customer service and let me tell you Zhanna is the definition of what customer service is. She is professional, knowledgeable, and courteous. Zhanna gave me every possible plan you can think of and she explained every policy thoroughly and had answers to every question I had. I did not know anything about life insurance policies and Zhanna made it easy to understand and made me feel comfortable choosing my policy. I highly recommend Zhanna to anyone with any needs they have with State Farm. Thank you Zhanna!!"

Ben Rotella

April 21, 2022

5  out of  5 rating by Ben Rotella
"Awesome agency to deal with, talk to Michelle or Zhanna @ Matt Roe’s office 10/10"

Lana Nguyen

March 3, 2022

5  out of  5 rating by Lana Nguyen
"My mom has had Matt Roe- State Farm for a long time & she bought me along under her insurance. I love the friendly & professional environment in the office. Hannah is definitely more resourceful and knowledgeable when it comes to this. She has helped me a lot with my coverage. She takes care of me in a very timely manner and always gives me a heads up of what’s going on. I can't thank her enough & I trust her more than anything. 100% recommended to go to Matt Roe- State Farm!"


January 26, 2022

5  out of  5 rating by Domy
"Hannah is very resourceful and knowledgeable. She has helped me with so many questions in the past and takes care of clients in a very timely manner. I can't thank her enough."

Richard Swale

January 21, 2022

1  out of  5 rating by Richard Swale
"Great service very well put together"

William Graudons

August 23, 2021

5  out of  5 rating by William Graudons
"This office is very responsive to customer inquiries. They are always willing to go the extra mile for their clients. We are very fortunate to work with Matt Roe & the staff in this office. Thank you for all you do."

michelle hubbard

July 19, 2021

5  out of  5 rating by michelle hubbard
"Excellent as always Carrie awesome doing a great job"

44 Cal

July 10, 2021

3  out of  5 rating by 44 Cal
"My family has been with state farm over 50yrs and me about 25yrs. Great ppl and very helpful and caring. Plus they're the only ones who didnt shy away from me bc i have a pitbull and they even had him on my home owners insurance.. I will never go to anyone else! Update. I got a ticket, wasn't anything bad but bc of covid I couldn't pay the fine right away so I got dropped and lost all my credit with them like I never existed. All my payments for my bikes, cars, trucks always had great prices but again bc I was dropped the payments got higher and bc my family and I basically had them since they started it's like I didn't mean jack to the new ppl that I deal with since my agent left them to another job. Not gonna use an insurance company where they say they treat you like family but if it takes time to pay a fine you get discarded. Very sad but gotta say GEICO IS MUCH BETTER."

Steve Bishop

April 26, 2021

5  out of  5 rating by Steve Bishop
"Michelle was absolutely stellar in stopping the proverbial bleeding my Dad was suffering from Liberty Mutual. Imagine being a customer for 50 years and being charged double for lower quality insurance. Thank You Matt Roe, Michelle & Staff!"

Stephen Dymus

February 8, 2021

5  out of  5 rating by Stephen Dymus
"Professional and knowledgeable staff that will work hard to find you a great policy. Worked with Hannah and she was excellent saving me well over $100 a month on my automotive insurance with better coverage and more perks than I had with progressive. Great communication and follow up, would definitely recommend Matt Roe and team."

William Brown

January 28, 2021

5  out of  5 rating by William Brown
"The best insurance personnel that I ever had very helpful in all my insurance need and more. The Best!"

Anthony Walkers

November 12, 2020

5  out of  5 rating by Anthony Walkers
"Very nice and helpful"

julie peck

October 5, 2020

5  out of  5 rating by julie peck
"The team in the office with who I have had the pleasure of working with on my policies, have been the best. I have been with State Farm for over 30 years and Matt Rowe's office is #1 in my book. One of the reps that I have worked with recently, Hannah Sessler She has been absolutely wonderful to work with. She has been so patient and has went above & beyond to ensure I understand the changes made and made sure I was insured properly. The change I made was a breeze with all thanks to her. Thank you Hannah!"

Scott Miller

September 20, 2020

5  out of  5 rating by Scott Miller
"The staff here is impeccable! A smile, integrity and professionalism are the formula for success in any business. This staff lives and breathes this! Highly recommend."

Michael Dooley

September 1, 2020

5  out of  5 rating by Michael Dooley
"Matt Roe and staff always knowledgeable and willing to go above and beyond to provide the best service possible."

Just Food Forever

August 21, 2020

5  out of  5 rating by Just Food Forever
"This team of workers at this location are amazing. You can tell they handle each person with love and a gentleness that is much appreciated. Especially during this rough time. They took care of me and made sure I had a plan that was the best for me while trying to save me money at the same time."

Terry Brennen

August 12, 2020

5  out of  5 rating by Terry Brennen
"Always easy to work with and very responsive"

Kathleen Harrigan

August 8, 2020

5  out of  5 rating by Kathleen Harrigan
"Awesome staff, awesome customer service. They always make you feel like family. Check in with you during tough times. Very responsive to your needs. Very personable. I've had numerous agencies in my 50 years, but none like this. Glad I made the switch several years ago."

Daniel Leyva

August 4, 2020

5  out of  5 rating by Daniel Leyva
"I am a student at Syracuse University who lives off campus and had questions about getting renters insurance. By far the best help I received was from this office! Hannah S. has been a huge help, answering my question and teaching me a lot about my renters insurance policy. I 100% recommended this office for any type of insurance you may need!"

Cheryl Gilbo

March 12, 2020

5  out of  5 rating by Cheryl Gilbo
"I have been a customer of matt roe's for many years!! I have always had great customer service and would recommend this agent to others!!!"

Joshua Ramsdell

November 7, 2019

5  out of  5 rating by Joshua Ramsdell
"We have had nothing but great experiences with the staff at this State Farm office. Hailey has been very helpful in helping us refinance our car, and maintain our policies at the most optimal levels of protection within our budget. They are highly recommended."