State Farm® Insurance Agent Matt Roe

"Thanks to Michelle at the Matt Roe insurance agency for making it so easy to add a new vehicle to my customers policy. You can not ask for better customer service!! (you can ask but you will not find it) Buy you next Vehicle from me at Drivers Village and get your insurance with Matt Roe!!! Lets Go Syracuse!"

"We had some serious damage to our lake house while we were in South Carolina. The office got the claim started right away. However there seemed to be a lot of time elapsed with no activity. I contacted the Agent and Carrie made a phone call after I received a letter I didn't understand. Shortly after things started moving along and our claim was successfully satisfied."

"I always have such a great experience Carrie. She takes the time to explain everything to me and provide me with options that I would not otherwise have known about. I feel comfortable and confident in my insurance coverage."

"Carrie is such a pleasure to work with, from auto, home to life insurance. She takes her time to explain everything"

"Carrie was great! She was very informative and responsive with adding my daughter to our auto insurance. I have referred them many of my business clients and she takes great care of them as well. I highly recommend the Matt Roe State Farm agency for all of your insurance needs!!!"

"I have been with this company for over 13 years and they especially Carrie are the best!"

"What a great opportunity very nice people specially, the lady that I met and who did my quote for me very nice lady. She looked out for all of my interest. Even my life insurance. Happy happy if you’re looking for insurance go on James Street."

"Great experience! Carrie was wonderful, easy to communicate with, fast responses, knowledgeable and got me a great quote. Would highly recommend."

"Not the best at leaving reviews but I just have to say thank you to Matt Roe StateFarm office. The ladies here Hannah and Carrie are always my go two’s. Whenever I’ve had in issues relevant to my auto insurance they always getting the job done. They accept emails, calls, text it don’t matter. Highly recommend 10/10."

"⭐⭐⭐⭐⭐ Absolutely Exceptional Service! If I could give more than five stars, I absolutely would! From the moment I had to file my total loss claim back in November, Michelle at State Farm has been nothing short of amazing, supportive, and incredibly helpful every step of the way. Dealing with an unexpected car accident is stressful enough, but Michelle made the entire process smooth, stress-free, and even comforting. She was kind, patient, and incredibly knowledgeable, always making sure I understood what was happening and what my next steps were. Her professionalism and genuine care for her clients truly shine. She went above and beyond, keeping me informed, answering all my questions, and ensuring I had everything I needed to finalize my claim without a hitch. Yesterday, I submitted my final documents, and I just have to say—thank you, Michelle! You turned a difficult situation into a positive experience with your outstanding customer service. If anyone is looking for an insurance agent who truly cares, look no further than Michelle at State Farm! Highly, highly recommend! 🌟"

"I love matt roe office !!! All his employees always willing to help and if they don't have an answer always find out and call me back . You don't see that in alot of business anymore so thank you"

"I had the pleasure to work with Ms.Carrie . And she is amazing!! Very patient and very informative. I plan to consistently work with her while with State Farm and encourage everyone else to do the same . Thank you Ms.Carrie for everything !!"

"Thank you to Carrie Jaquin-Salisbury for the quick response to our insurance needs with both buying and selling our home and in the lease of our new vehicle. The transactions were a little out of the ordinary and she responded quickly and professionally. Her friendly personality made a somewhat stressful time more tolerable."

"Despite myself finding a more competitive rate, Carrie was very nice and accommodating to the best of her abilities. A breath of fresh air as I was searching out for policies!"

"I am really disappointed with how I've been treated. I sold my vehicle on August 31, 2024. I alerted State Farm, in a phone call to Carrie Jaquin-Salisbury on September 4, 2024 that I would like to cancel my policy. In this phone call, I was advised to first send in my plates to the NY DMV before I should cancel to avoid any fines from the DMV. She said she could cancel my policy right then, but then I would receive a fine from the DMV. I asked not to cancel and that I was going to send them in ASAP. After sending in my plates to the DMV, and receiving confirmation that they were received I called again to State Farm to cancel my policy. This was on September 17, 2024. I was told by Carrie that while it was possible to cancel my policy, she was refusing to due to not receiving a form from the DMV. I told her that I would take care of anything with the DMV and that I just wanted to cancel my policy. I was informed by Carrie on the September 4th that she could cancel my policy but I would get fined. Now, she was denying having said that and was refusing to cancel my policy, saying I was twisting her words. This form is going to take weeks to get from the NY DMV as I have moved out of state and will need it to be forwarded. I am paying for insurance for a car I don't own and Carrie is refusing to cancel my policy despite numerous requests. She also became extremely agitated and aggressive with me over the phone, citing her years of work and high moral standard to condescend to me as though I was not just trying to resolve the sale of my car weeks after it had occurred and get out of her hair. I spoke with the DMV, and they informed me that my plates were received and my registration canceled as I requested and that I should be able to cancel my insurance without the form if I request. It is unreasonable that I should have to retain insurance on a vehicle that is not in my name, not registered to me, and I no longer have any financial or legal ties to. This will be reported to the DFS. Edit to respond: As I said above in the review that I have a feeling you didn't even read, I spoke with the DMV and they have received my plates and canceled my registration, so all of that response about the fine and the returning the plates is moot. Also, I don't know how lying to customers is considered "outstanding customer service" on Carrie's part, but that's your business to decide. Carrie should not have offered in the first place to cancel my policy when requested if she could not actually do so. If you guys record phone calls, I heavily suggest you check the phone call on 9/4/24 to see what she says. If there is no recording, I'm glad you're taking the word of an employee instead of a paying customer. This is neither right nor ethical, so while you may strive to do so at every transaction, you have certainly failed in this regard."

"Hannah and Michelle helped move transfer my current policy to my new apartment. They were so helpful and informative. Would recommend for renters looking for renter's insurance."

"Hannah answered all my questions and helped me save some money . Great service!"

"My dealings with Hannah at Matt Roe's office has always been terrific. She has always answered my questions, taken care of issues I may not have understood, and ALWAYS with a positive, happy attitude. Can't ask for anything more."

"Hannah was fantastic. I had been dealing with an issue for about 3 weeks. She stayed in contact with me and kept me updated the entire way. She got me my documents as soon as she was able too. I highly recommend Hannah if you need something done!!"

"Hannah must be an invaluable asset for the agency! Talk about going above and beyond. She is detail oriented and made sure to go over everything to verify the information I was providing was transposed correctly. I needed help with a policy through another agent who I was unable to reach and Hannah took the information from me and contacted the other agent via email for me! Unbelievably helpful! I know who I am referring from now on!"

"Today I called State Farm Insurance to inquire about getting a quote and help switching my home and auto insurance over from another provider to State Farm. I spoke with representative Hannah S. for close to 2 hours on the phone and she was fantastic! Hannah was able to answer all my many questions about switching over from another agency and the transition process, and was able to provide me quotes for many different coverage scenarios. I can’t thank her enough for her help and patience today. She was extremely knowledgeable and friendly and a true pleasure to work with. What a great, positive first experience with State Farm! Thank you so much for your help today Hannah!"

"Personnel in office exceptional, as for Matt never met him in 5 years nor does he do anything just the name on the sign. As for State farm itself prepare for litigation if you ever have an accident they refuse to pay most anything."

"Hannah Sessler of the Matt Roe agency is a class cat. She handled my switch with patience and care. I appreciate everything they have done for my family"

"I have been with Matt Roe for 14 years now, everyone there is fantastic and they take very good care of me! I change atv’s and snowmobiles a lot and the girls are always on top of it and have me new cards on minutes!"

"Excellent customer service."