State Farm® Insurance Agent Matt Roe

"I am really disappointed with how I've been treated. I sold my vehicle on August 31, 2024. I alerted State Farm, in a phone call to Carrie Jaquin-Salisbury on September 4, 2024 that I would like to cancel my policy. In this phone call, I was advised to first send in my plates to the NY DMV before I should cancel to avoid any fines from the DMV. She said she could cancel my policy right then, but then I would receive a fine from the DMV. I asked not to cancel and that I was going to send them in ASAP. After sending in my plates to the DMV, and receiving confirmation that they were received I called again to State Farm to cancel my policy. This was on September 17, 2024. I was told by Carrie that while it was possible to cancel my policy, she was refusing to due to not receiving a form from the DMV. I told her that I would take care of anything with the DMV and that I just wanted to cancel my policy. I was informed by Carrie on the September 4th that she could cancel my policy but I would get fined. Now, she was denying having said that and was refusing to cancel my policy, saying I was twisting her words. This form is going to take weeks to get from the NY DMV as I have moved out of state and will need it to be forwarded. I am paying for insurance for a car I don't own and Carrie is refusing to cancel my policy despite numerous requests. She also became extremely agitated and aggressive with me over the phone, citing her years of work and high moral standard to condescend to me as though I was not just trying to resolve the sale of my car weeks after it had occurred and get out of her hair. I spoke with the DMV, and they informed me that my plates were received and my registration canceled as I requested and that I should be able to cancel my insurance without the form if I request. It is unreasonable that I should have to retain insurance on a vehicle that is not in my name, not registered to me, and I no longer have any financial or legal ties to. This will be reported to the DFS. Edit to respond: As I said above in the review that I have a feeling you didn't even read, I spoke with the DMV and they have received my plates and canceled my registration, so all of that response about the fine and the returning the plates is moot. Also, I don't know how lying to customers is considered "outstanding customer service" on Carrie's part, but that's your business to decide. Carrie should not have offered in the first place to cancel my policy when requested if she could not actually do so. If you guys record phone calls, I heavily suggest you check the phone call on 9/4/24 to see what she says. If there is no recording, I'm glad you're taking the word of an employee instead of a paying customer. This is neither right nor ethical, so while you may strive to do so at every transaction, you have certainly failed in this regard."

"Hannah answered all my questions and helped me save some money . Great service!"

"My dealings with Hannah at Matt Roe's office has always been terrific. She has always answered my questions, taken care of issues I may not have understood, and ALWAYS with a positive, happy attitude. Can't ask for anything more."

"Hannah was fantastic. I had been dealing with an issue for about 3 weeks. She stayed in contact with me and kept me updated the entire way. She got me my documents as soon as she was able too. I highly recommend Hannah if you need something done!!"

"Hannah must be an invaluable asset for the agency! Talk about going above and beyond. She is detail oriented and made sure to go over everything to verify the information I was providing was transposed correctly. I needed help with a policy through another agent who I was unable to reach and Hannah took the information from me and contacted the other agent via email for me! Unbelievably helpful! I know who I am referring from now on!"

"Today I called State Farm Insurance to inquire about getting a quote and help switching my home and auto insurance over from another provider to State Farm. I spoke with representative Hannah S. for close to 2 hours on the phone and she was fantastic! Hannah was able to answer all my many questions about switching over from another agency and the transition process, and was able to provide me quotes for many different coverage scenarios. I can’t thank her enough for her help and patience today. She was extremely knowledgeable and friendly and a true pleasure to work with. What a great, positive first experience with State Farm! Thank you so much for your help today Hannah!"

"Personnel in office exceptional, as for Matt never met him in 5 years nor does he do anything just the name on the sign. As for State farm itself prepare for litigation if you ever have an accident they refuse to pay most anything."

"Hannah Sessler of the Matt Roe agency is a class cat. She handled my switch with patience and care. I appreciate everything they have done for my family"

"I have been with Matt Roe for 14 years now, everyone there is fantastic and they take very good care of me! I change atv’s and snowmobiles a lot and the girls are always on top of it and have me new cards on minutes!"

"Excellent customer service."

"Always willing to help you out- providing options for discounts on insurance rates, and overall friendly caring staff!!"

"Matt has the best staff!! Through the years I have always been served by them with prompt professionalism. Currently they are tops He is fortunate to have such individuals as his Vientiane are to be served by them"

"I've been with dealing with Carrie and Hannah at Matt Roe - State Farm for quite some time now, and let me tell you, they've got the knowledge game down pat. Whenever I've had a question about my policy or needed advice on anything insurance-related, they've been like the wise sages of the car insurance world. But what really sets them apart is their lightning-fast responsiveness. Whether it's a call or a text, they're like that friend who always answers right away, even during the most epic Netflix binge. You never have to wait in the dreaded 'hold music' abyss. So, if you're looking for a car insurance company that not only knows their stuff but is also as quick as a cheetah with a smartphone, look no further than Carrie and Hannah with Matt Roe - State Farm, They're the experts who are always there when you need them. 🚗📞💬"

"I have been with these agents @ Matt Roe’s Office for almost ten years. They make everything so easy!!! They are also just the kindest people!! I’ve noticed more and more going into different establishments (people/employees) look unhappy & and act negative- I always think to myself how thankful I am to have such wonderful insurance agents!!"

"Hannah is an absolute delight to work with! She's friendly, extremely helpful, very knowledgeable and breaks things down in a way that makes them easy to understand. She makes everything as simple as possible, so you're done in no time. 10 out of 10 highly recommend!"

"Hannah is the best! Always so helpful!"

"Thank you so much to Hannah Seasler for going out of your way to help me. Thank you Michelle too. :)"

"I've only interacted with Carrie. And I must say that Carrie is the ONLY reason my family is still with St. Farm. St. Farm Corporate should fly her in to train all St. Farm employees (agents included) on what caring, follow-up, and attention to detail mean. She turned a bad St. Farm experience into a good one and kept a St. Farm customer."

"Carrie always goes out of her way to make sure our insurance needs are met in a timely manner. Any time we have a question or a change to make, she gets right back to us and resolves everything quickly. Carrie (and Matt) make my husband Steve and I feel like we are a priority to them and that means a lot. Thank you!"

"Carrie is amazing and goes above and beyond at a moments notice! Couldn't ask for better customer service!"

"We have been with State Farm for over thirty years. We have never had a problem. Everyone is so helpful and friendly. Hannah has always been a pleasure to work with. If she doesn’t have the answer to a question she will find it for you and get right back to you."

"I have been a member for 8/9 yrs and have been happy with state farm, Carrie s is always so helpful everyone is always nice and patient with me. ❤"

"I’ve been a customer of State Farm Insurance, Matt Roe is in charge and I visited the office dozens of times over several years. I’ve had positive experiences every time with the staff, they’ve been professional, friendly and helpful. On May 1, 2023 I called the office, left a message and was called back by Hannah within 5 minutes and she promptly and competently helped me with two separate issues. Matt has always treated me in a similar way. I’ve never felt like I’m just a customer. So thanks to everyone I’ve dealt with there over the years, and congrats to Matt, or whoever has hired the staff"

"Great customer service and amazing response time, these guys will help you whenever you need them."

"Excellent customer service. It is a pleasure to do business with this office."