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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Hyelee Park

December 3, 2025

5  out of  5
rating by Hyelee Park
"I got my home and auto insurance through Carrie at the Matt Roe State Farm, and she made the whole process quick and easy. She explained everything clearly, answered all my questions, and was great to work with. Highly recommend Carrie and the Matt Roe!"
We responded:
"Hyelee Thank you very much for your kind words! We appreciate your trust and business. Matt Roe State Farm Agent"
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Eduardo Castillo

November 21, 2025

5  out of  5
rating by Eduardo Castillo
"As always at Matt Roe State Farm Agency, I get the best service , as a salesman at Kia of East Syracuse , Nathan Wicks with his excellent customer service, makes me feel proud of job. Thank you Nathan"
We responded:
"Thank you Eduardo and all you do at Kia of East Syracuse. Thanks for your kind words and we enjoy helping you out! Matt Roe State Farm Agent "
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Dean Sharron

November 20, 2025

5  out of  5
rating by Dean Sharron
"The Matt Roe Agency and State Farm are ALWAYS great to work with!"
We responded:
"Thank you Dean. We appreciate your continued trust and business. Matt Roe State Farm Agent "
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Purp

November 13, 2025

5  out of  5
rating by Purp
"The folks at the Matt Roe State Farm office are wonderful. Carrie is really the sweetest and most knowledgeable person you could ever work with. I have been with this office for 20 years, they never disappoint."
We responded:
"Thank you for your kind words and review. We appreciate your business and trust. Matt Roe State Farm Agent "
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Brian Jones

November 5, 2025

5  out of  5
rating by Brian Jones
"I have been with the Matt Roe State Farm agency since 2013 and have always been happy with the service I receive. Especially Carrie, she has always been more than willing to go out of her way to help me and have even got to know her personally over the years, as she is “THE BEST”."
We responded:
"Brian We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thanks Matt Roe State Farm Agent"
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Cat Hones

October 29, 2025

5  out of  5
rating by Cat Hones
"i have been a customer for many years and I have many different policies with the matt roe state farm office one of the things i love most about state farm is how affordable it was for me but let me tell you in that office they are so amazing they are good people over there . I am a very forget full kind of person so the biggest thing I love most about the matt roe office is that they are always on top of my stuff so I never have to worries about a thing i highly recommend the matt roe state farm office just ask for Carrie she is so kind and smart with all that insurance stuff she will make shore you get what you need and not rob your pockets she even text which is awesome because sometimes its just easier for me I can't say enough good things so give them a call and see for your self"
We responded:
"Cat Thank you so much for your very detailed review of our office. We greatly appreciate your kind words as well as your trust and business. Thanks Matt Roe State Farm Agent"
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LinYu Pan

October 14, 2025

5  out of  5
rating by LinYu Pan
"I worked with Carrie who responded quickly and answered everything with patience. She also delivered what I needed in a timely manner."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thanks Matt Roe State Farm Agent"
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Tina Chapin

September 30, 2025

5  out of  5
rating by Tina Chapin
"I worked with Carrie and she was amazing. Very knowledgeable about the coverages available and was able to reduce the amount we pay in insurance. Looking forward to working with them!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thanks Matt Roe State Farm Agent"
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Doreen Merola

September 10, 2025

5  out of  5
rating by Doreen Merola
"Carrie at the Matt Roe SF office goes out of her way to take care of her clients. I was teaching in South America and received a text from a remote office. She happened to see it, and she sprung into gear to help me with time sensitive materials. I highly recommend this office! And Carrie, of course."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thanks Matt Roe State Farm Agent"
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Dre Peña

September 9, 2025

5  out of  5
rating by Dre Peña
"Carrie gave amazing service, helping me throughout the whole process of getting my insurance. Im a new driver and she explained everything to me, she was super professional and was so kind. Thank you so much for the help Carrie!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Thanks Matt Roe State Farm Agent"
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Danann Lohr

September 5, 2025

5  out of  5
rating by Danann Lohr
"Carrie was great to work with, highly recommend!!!"
We responded:
"Danann Thank you for your recommendation and mentioning Carrie. We truly appreciate your trust and business. Matt Roe State Farm Agent"
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anne abt

September 4, 2025

5  out of  5
rating by anne abt
"I spoke with Anthony at the agency yesterday and this morning. He was helpful, respectful and went above and beyond to answer my questions. He additionally did research to see if my mom’s concern was covered, promptly returned my call and forwarded the details to a claim agent. It is rare that you encounter such customer service and he is to be commended."
We responded:
"Anne Thank you for your kind words regarding our agency and Anthony. We appreciate your trust and business. Matt Roe State Farm Agent"
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tezzoツ

August 4, 2025

5  out of  5
rating by tezzoツ
"Great help great prices"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thanks Matt Roe State Farm Agent"
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Bonnie Silvernail

August 1, 2025

5  out of  5
rating by Bonnie Silvernail
"Matt Roe and his team have always provided us complete and prompt service. Whenever I reach out to Carrie she is immediately responsive to my questions and provides me the information I need to make a decision. I appreciate the attentiveness to detail and the professional handling of all our insurance needs."
We responded:
"Bonnie Thank you for your kind words. Carrie and our agency love working with you and Denise! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thanks Matt Roe State Farm Agent"
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Rebecca Billion

July 25, 2025

5  out of  5
rating by Rebecca Billion
"Carrie Salisbury is the best insurance professional I could hope to work with. Her services is unmatched! Love work with Matt Roe State Farm"
We responded:
"Thank you for your kind words. We appreciate your trust and business! Matt Roe State Farm Agent"
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Andrew Carter

July 18, 2025

5  out of  5
rating by Andrew Carter
"Anthony helped tremendously with auto insurance and is very knowledgeable and courteous."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thanks Matt Roe State Farm Agent"
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Heather Wallace

July 10, 2025

5  out of  5
rating by Heather Wallace
"I have been with Matt Roe State Farm for several years. I've always been helped and taken care of above and beyond by everyone in the office. They are knowledgeable, courteous and always get back to me very timely. I am grateful for them all and their amazing dedication to having happy customers no matter what. Thank you."
We responded:
"Heather Thank you for your GREAT review and we are here for you. We appreciate your trust and business and please let us know if you need anything moving forward. Thanks Matt Roe State Farm Agent"
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Alexander Bryden

July 2, 2025

5  out of  5
rating by Alexander Bryden
"Anthony was so nice to work with! Best insurance agent ever! Make sure to ask for him when you call"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thanks Matt Roe State Farm Agent"
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Michele Vicari

June 26, 2025

5  out of  5
rating by Michele Vicari
"Carrie at State Farm was extremely helpful in explaining the process to me. She was very professional and walked me through everything I needed to do. She answered my questions efficently and with a genuine care for her clients. She offers her assistance in any form of contact with her and you can tell she genuinely means it."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Thanks Matt Roe State Farm Agent"
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Gretchen Juszek

June 26, 2025

5  out of  5
rating by Gretchen Juszek
"Carrie always goes above and beyond for all my insurance needs. She is very professional and always very responsive. 10/10 would recommend."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thanks Matt Roe State Farm Agent"
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Lisa Bersani

June 26, 2025

5  out of  5
rating by Lisa Bersani
"Carrie does an amazing job! She goes above and beyond at a moments notice! Couldn't ask for better customer service! Highly recommend Matt Roe and team as your State Farm agent!"
We responded:
"Lisa Thank you very much for the kind words. We appreciate your auto and home business. Thanks Matt Roe State Farm Agent"
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Beth Wilson

June 26, 2025

5  out of  5
rating by Beth Wilson
"I have been with State Farm Insurance for over 30 years and out of all the agents this one has been the best, especially Carrie who always is there when you have a question or need help with your policies."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thanks Matt Roe State Farm Agent"
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Alana

June 23, 2025

5  out of  5
rating by Alana
"Michelle at this office is the best of the best. Any time I have ever encountered an issue with either my homeowners or cars she has always helped me to resolve the issue in a timely manner."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor and we appreciate your continued trust and business! Thanks Matt Roe State Farm Agent"
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Cookie Lady

June 3, 2025

5  out of  5
rating by Cookie Lady
"I've been with this agency for years. Customer service has always been very good. Between Hannah and Michelle they were very gracious and helpful on issues I had on a car policy."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! We appreciate your trust and business. Matt Roe State Farm Agent"
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Laurie Phan

May 9, 2025

5  out of  5
rating by Laurie Phan
"I've had a wonderful experience with Carrie as she has always helped me and explained whatever I couldn't figure out! She's helped explain the same stuff over and over until I get it as well. Would recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Thanks Matt Roe State Farm Agent"